eCrM – Customer Relationship Management System is a compact package designed to provide a sophisticated web technology, aimed at bringing about total quality in Customer Relationship Management. The system focuses on excellent coordination between Administrator, Customers and other entities of Management System using Electronic Intranet Documentation System. The success of your business depends on making strong sales that drive revenue. Leads generated by marketing team somehow fall through the cracks and are never followed up by the sales team if the process is tough and time consuming. Not only are the sales lost, but marketing dollars are wasted.
eCrM provide facility to manage/handle all details related to customer in a very easy way.
- Potential Customer Registration.
- Region wise Lead assignment for follow up.
- Lead transfers from one executive to another and to region as well.
- Existing customer identification through telephone no.
- Categorization of leads for further follow up or termination.
- Products Registration.
- Lead wise reports.
- Date wise reports.
- Product wise and many other reports.
- Record history of the customer follow ups.